Privacy Policy – Velia Fertility

Last Updated: August 22, 2026

Velia Fertility (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

The type of personal information we collect depends on how you interact with us. This may include:

  • Identifying information: name, date of birth, postal address, email address, phone number.

  • Health-related information: fertility and reproductive health history or other sensitive information voluntarily provided through consultations or forms.

  • Digital information: IP address, browser type, device identifier, website usage data (including cookies and analytics tools).

  • Survey or enquiry information: information you provide through forms, surveys, interviews, or direct messages.

Sensitive information (such as health data) will only be collected with your explicit consent or where required or authorised by law.

2. How We Collect Personal Information

We may collect your personal information when you:

  • Visit or use our website or digital platforms

  • Complete an enquiry or booking form

  • Participate in consultations, surveys, or interviews

  • Subscribe to our mailing list or newsletters

  • Interact with us by phone, email, or social media

We may also collect information automatically through cookies and similar technologies. Cookies help us analyse traffic and improve your browsing experience. You can manage or disable cookies through your browser settings.

3. Why We Collect Personal Information

We collect and use your information to:

  • Provide fertility education, support, and consulting services

  • Respond to your enquiries or requests

  • Personalise your experience on our website

  • Improve our services, communication, and content

  • Meet our legal, regulatory, and record-keeping obligations

  • Send you relevant updates, resources, and marketing communications (with an easy opt-out option at any time)

We do not use sensitive personal information for direct marketing.

4. How We Use and Disclose Personal Information

We may disclose your personal information:

  • To our team and trusted service providers assisting us in delivering services (e.g., website hosting, IT support, secure storage)

  • To healthcare professionals or partner clinics at your request or with your consent

  • To comply with legal or regulatory obligations when required

We will not sell or rent your personal information to third parties.

5. Security and Data Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures include:

  • Secure servers and encrypted communication

  • Access controls and confidentiality agreements

  • Regular security risk assessments and staff training

We retain personal information only for as long as necessary to provide our services or meet legal obligations, after which it will be securely destroyed or de-identified.

6. Access and Correction of Your Information

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate, incomplete, or outdated information

To make an access or correction request, please contact us in writing (see Section 10 below). We will respond within a reasonable time in accordance with the Australian Privacy Principles.

7. Overseas Disclosure

Your personal information will not be disclosed outside Australia unless:

  • You explicitly consent to the transfer, or

  • It is required by law or necessary to deliver a service you have requested.

Where overseas disclosure occurs, we will take reasonable steps to ensure that your information is protected in accordance with Australian privacy laws.

8. Direct Marketing and Your Rights

We may send you updates, resources, or invitations related to fertility and reproductive health services. You can opt out of receiving these communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

We do not sell or share personal information for third-party marketing purposes.

9. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us. We will acknowledge receipt within 2 business days and aim to resolve complaints promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

10. Contact Us

For questions, access or correction requests, or privacy complaints, you can contact us at:

Velia Fertility
Email: hello@veliafertility.com
Phone: +61 (0) 452234128

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, best practice, or our services. Any updates will be published on our website with the date of the latest revision clearly indicated.